Cancellation & Refund Policy

Last updated: 29 October 2026

We pack every order fresh, so we want you to be happy with it. This page explains how cancellations, replacements and refunds work at Al Munawer Dates & Dry Fruits. It forms part of our Terms of Service.

Cancelling an order

• Call us with your order id (it looks like AMD-XXXXXXXX) as soon as possible. You can also check progress on the Track Order page.
• If the order has not been shipped, we cancel it and refund the full amount you paid, including delivery charges.
• Once an order is shipped, it cannot be cancelled. If you refuse a delivery without a valid reason, we may not be able to refund the delivery charge.

Returns

Dates, nuts and dry fruits are food products, so for hygiene and safety we cannot take back opened or delivered items because of a change of mind, taste preference or ordering the wrong item.

Damaged, spoilt or wrong items

We will always put it right if something is wrong with your order. This covers items that arrive damaged, spoilt, with a broken seal, missing from the parcel, or different from what you ordered.

• Tell us within 24 hours of delivery by phone, with your order id.
• Send clear photos or a short video of the parcel, the sealed pack and the problem. Please keep the packaging until we have replied.
• After we check the details, we will either send a replacement or refund the amount for the affected item, whichever you prefer where stock allows.

How refunds are paid

• Approved refunds are sent back to the same payment method you used (UPI, card, netbanking or wallet). We cannot refund to a different account.
• We start the refund soon after approval. Your bank or payment provider usually then takes 5 to 7 working days to show it in your account.
• If you do not see the money after that time, please contact us with your order id and we will help you trace it.

Payment taken but order not confirmed

Sometimes the money is debited but the order does not go through, for example because of a network problem. In most cases the bank or payment provider returns this amount automatically within 5 to 7 working days. If it does not, contact us with the payment details and your order id.

When we cancel an order

We may have to cancel an order if an item is out of stock, a price or stock error occurred, or we cannot deliver to your PIN code. In that case you receive a full refund of everything you paid.

What is not covered

• Natural variation in colour, size or shape of dates and dry fruits, which is normal for farm products.
• Delivery failures caused by an incorrect address or an unreachable phone number given at checkout.
• Problems reported after 24 hours of delivery, or products that have been stored incorrectly after delivery.

Contact us