Shipping & Delivery Policy

Last updated: 5 November 2026

This page explains where Al Munawer Dates & Dry Fruits delivers, what delivery costs, how long it takes and how to track your order. It forms part of our Terms of Service.

Where we deliver

We ship from Jahanuma, Hyderabad to serviceable PIN codes in India. Some remote or restricted areas are not served by our delivery partners. If your PIN code is not serviceable, checkout will tell you before you pay, and you will not be charged. We do not deliver outside India.

Delivery charges

The charge is worked out from your PIN code and the total weight of your parcel. The first kg is charged at the “First kg” rate, and each additional kg (or part of a kg) is charged at the “Each extra kg” rate.

• Delivery is free when the item total is above ₹1,500 in areas marked “Yes”. A coupon discount does not change the delivery charge.
• The minimum order is ₹299, and one order can weigh up to 20 kg.
• The exact charge for your order is always shown at checkout before you pay. Rates can change, and the price shown at checkout is the one that applies.

Dispatch and delivery times

• We pack each order fresh. Orders are usually dispatched within 1 to 2 working days after your payment is confirmed. Orders placed late in the day, on Sundays or on holidays may take a little longer.
• The delivery times in the table are estimates counted after dispatch. Actual time depends on our courier partner, weather, local conditions and your PIN code.
• Around Ramadan, Eid, Diwali and other festivals, demand is high and deliveries can take longer. Please order early if you need something by a certain date.

Tracking your order

• After payment you get an order id (it looks like AMD-XXXXXXXX) on the confirmation page, and by email if you gave us one.
• Use the Track Order page (in the menu of our website) with your order id and mobile number to see each step: confirmed, packed, shipped, out for delivery and delivered.
• When the parcel ships, we add the courier name and tracking link where one is available.

Receiving your parcel

• Please give a complete address and a mobile number that is switched on. The courier may call you before delivery.
• If nobody is available, the courier usually tries again. If delivery fails because of a wrong or incomplete address, or because the phone is unreachable, we may have to charge you for re-delivery, and the delivery charge may not be refundable.
• Please check the parcel when you receive it. If it looks damaged or tampered with, take a photo before opening it.

Damaged or wrong items

If your parcel arrives damaged, spoilt or incorrect, contact us within 24 hours of delivery with your order id and photos. We will replace it or refund you. Full details are in our Cancellation & Refund Policy.

Delays and things outside our control

We work hard to deliver on time, but we cannot control events such as bad weather, strikes, road closures, courier delays or government restrictions. If your order is badly delayed, contact us with your order id and we will help trace it. If we cannot deliver an order, we will cancel it and refund the full amount.

Contact us